Another Lesson at Walmart

Usually the lessons I learn at Walmart are not lessons I want to learn. (see What Happens at Walmart Shouldn't)  But once in a while I'm caught off guard.  Like this time....

A while back I drove into Walmart's parking lot.  When I opened my car door I heard a woman screaming the most insulting, heart-hurting, ear-burning language you can imagine.  Expecting to see the boyfriend/husband she was abusing I turned to see a little boy probably 3-4 years old.  The woman was mad at him for something and wanted him to get in the car while she loaded her groceries.  He wasn't as fast as she'd wanted and she was letting him know what she thought of him because of it.  Honestly, I got ticked and decided to give her a piece of my mind.  How dare she talk to her child like that.  Clearly he couldn't stand up for himself so I would.  Someone had to stop her after all.  I bet she wouldn't talk to her dog that way.

There were only a couple cars between us - I started marching toward her.  I wanted to rip her vocal chords out and choke her with them.  Just then, when I was still a car away an older gentleman approached her and said, "It looks like you're having a hard time.  Please let me help you."  He started to unload the rest of her groceries into the trunk and said, "Why don't you help that sweet little boy into the car, I'll finish this."  Guess what her reply was?  Absolutely nothing.  She was speechless and so was I.  And that state was much better (especially for the little boy) than how she'd have been if I'd have handled it my way.  I realized that not only did he diffuse the situation between her and her little guy - she actually handled her son quietly and much better, but he taught me a lesson - and hopefully her, too. 

If Christ was to witness the same situation I think he'd have handled it the same way as that gentleman.  With love.  Just like he did so many others.  Humbled...lesson learned.

Now THAT was customer service!

I just had, what I think, is a phone call that will never be duplicated in my lifetime.  Maybe that's going overboard but it's a first for me, and I'm well into my 40's (shhhh!).  So chances are if these calls happen every 43 years or so I'll be at the end of my life or dead the next time one comes around.

Let me tell you the background, not to go on a tangent about the mistake in one company and possibly incompetent employees of another but to just help you understand the end of the story (which is why I'm blogging about this).  Wednesday, my husband and children left town to our family reunion.  I was unable to go.  The morning they left my husband was concerned because during the night a charge hit our checking account from TiVo.  A company we haven't done any business with for a year.  I told him I'd take care of it after work and sent him on his way.  Later that day I went to our Wells Fargo branch and they said I'd need to work it out between their 800# and TiVo.  I went home and called TiVo who realized the mistake, apologized and issued credit.  I called the bank to see if they would reverse the fees, a $35 charge for overdrawing the account with the TiVo charge and an overdraft fee of $35 for a Redbox. (I refuse to spend $36.20 on an overnight movie rental that was so unimpressive I can't even remember the name- Call me cheap.)

Wells Fargo said they'd be unable to reverse those charges until the credit showed up from TiVo and that is typically 10-14 business days!  Unacceptable!  I need access to my funds.  The WF associate then said if I had them call the merchant line so they could hear from TiVo first-hand that the fees were being reversed they could issue the $70 credit and a temporary credit of the TiVo charge of $129 so I'd have access to all my money.  Good deal- that's what I wanted/needed.  I asked for the number to the merchant line and he replied they can't give it out but to have TiVo call the 800# and ask to be transferred.  TiVo agreed to call.  That was Wednesday evening.  Yesterday I was gone most of the day and evening.  There was no time to make sure the credits were showing.  I knew I needed to give it a couple days anyway.

Today after work I checked and noticed no credits still.  I called Wells Fargo to ask why and they let me know that Tivo hadn't called in.  The WF associate looked over the account while on the phone and didn't seem to have any problems with what we were trying to do. It was when I called TiVo that I found out they'd tried to no avail.   TiVo needed my pin # to my card and my checking account # and the last 4 of my SSN to get through the auto dialer.  I wasn't willing to give them that info (I've already dealt with identity theft- not going there again!) so we did a 3 way call so I could push the buttons and get the info through the system without giving private info to an associate at TiVo.  


Longer story shorter, a very nice TiVo associate named Chelsea helped me.  We talked to 3 associates in 2 departments who kept passing the issue to each other.  One department wasn't allowed to speak with me, the other wasn't allowed to speak with her.  One even went so far as to make me repeat everything Chelsea said on the 3 way call since she couldn't communicate with Chelsea even with my permission- forget the fact she could hear her.  WF let me know this could have been  resolved if  "I" had handled things properly and called WF before TiVo issued the credit....I should have known.  How silly of me.  The final word, Wells Fargo said I could wait until Wed. then if the credit hadn't shown up (which it probably wouldn't) I could file a complaint against TiVo, which would get me my temporary credit 2 days after that!  They got a little hard to deal with for both me and Chelsea.  At one point on our call they made her disconnect from me and call them again alone.  They caused her a lot of time wasted- I've worked for call centers before.  I know in most companies your call length and volume can directly impact your pay and reviews.  She didn't seem to be bothered at all, even after we'd been on the phone for almost an hour.  She made such an impact on me that I said a quick repentance prayer for my unkind feelings and shortness with a couple WF associates.  

By the time we were done I was almost in tears.  Chelsea was absolutely sweet.  When I wanted to be short with the WF associates Chelsea was Christ-like and kind and reminded me through her example that she's above that, certainly I could be as well.  When we hung up Chelsea was very apologetic for her company's mistake that caused this problem for me.  It's not over here though....And here's the part I wanted to blog about:

Two hours later I got a call from Chelsea.  She told me that she couldn't get the call out of her mind and asked if we could call WF and talk to someone different.  (Was she really up to another hour on the phone?  TiVo was closing in only 30 minutes.)  She didn't like knowing that I was in a bind.  I couldn't believe it.  Surely, she could have just moved on, taken more calls upped her stats, know that she'd tried.  And hard.  It wasn't enough for her though.  She cared more about me than she did any ill affects these calls may have on her job, let alone her sanity.  I was impressed with Chelsea.  I think her manager will get a very nice letter about her.  I thanked her, let her know I'll be alright and that we don't need to do that.  I also let her know I've never been called back by an employee of any company, wanting to go the extra mile.  I want to be more like Chelsea.

May we resolve from this day forward to fill our hearts with love. May we go the extra mile to include in our lives any who are lonely or downhearted or who are suffering in any way. May we “[cheer] up the sad and [make] someone feel glad.”   President Thomas S. Monson May We So Live.  

Angels on Earth

Not long ago I announced I'd be going back to work Will Work For Food.  This week I did it- as a developmental therapy tech.  I was a bit apprehensive to say the least.  I'm a stay at home mom all the way through the heart- but it's mostly for mom reasons we are finding this necessary.  Now I see it as a blessing.  No, I don't mean a financial blessing.  I'm talking about the fact that I get to go to work with angels every day. Two sets of them.  I am very impressed with the facility I work for.  The staff's rapport with each other is great, everyone is positive and happy to be there.  They treat the clients with the utmost respect.  I watched for an hour and a half as one of my associates, after constantly questioned, reminded a client of the time and how much longer until it was time to go home approximately every 2 minutes- no exaggeration (35-40 times).  You'd never know if it became annoying to her.

That brings me to the greatest part of my work- the clients.  They are the true angels, special spirits from heaven paired with simple minds and complicated bodies.  I get hugs, high-fives and smiles everywhere I go.  In the lunchroom they all beg me to sit by them.  Someone accomplishes something and everyone claps and cheers.  It takes very little to entertain them.  One comment like "Fire in the hole" and they all crack up.  They don't need much, just a little love, patience and guidance and they're thrilled.

I can't help but think it's how we all should be.  Easily satisfied, non-judgmental, happy to help, happy to be alive, no matter the hardships we have.  As frustrations arise when I have too many things to do in my day I only need remember that I have these responsibilities because I've been given MUCH- things like two working legs, a mind that although somewhat flighty has the ability to calculate 1+2, the ability to get a drink by myself without getting lost walking across the hallway.  Yes, I'm fortunate, I'm lucky, I'm blessed.  I have a working mind and body......And I'm working with angels.

I served an apostle of God!

I've been anxiously awaiting a moment in my schedule to blog about an amazing weekend.  February 11-12 our stake had the privilege of listening to an apostle of God, Elder M. Russell Ballard, who came with Elder J. Craig Rowe our area seventy and President Cannon, the Boise Mission President.  I'm not going to write down everything they said- even though I kept very good notes and could probably come close.   I have enjoyed going back over the notes though and just keeping what they said alive in my heart.  What amazing messages.  I'd like to share just a couple things that stuck out to me.

M. Russell Ballard

At the beginning of the adult session Saturday night, President Eljay Waite, the first counselor in the stake Presidency spoke and promised us that if we had come with questions that we'd find the answers during the session.  I love those kinds of promises.  Especially when they apply to me.  I had in fact come with a question in regards to my prayers.  Throughout that session of conference I had thoughts that I knew were my answers.  To top that off Elder Ballard brought up, for just a moment, my specific question and he answered it, which I was able to add to my other thoughts.  By the time the session was over I felt quite satisfied at the answers revealed to me.  What a blessing!

Something else that stood out to me was a statement.  Each time I read over my notes it jumps out at me again.  Elder Ballard said, "The Lord is just as close to each of you as he is to President Monson."  I LOVE that!  When I think about it I know it's true although if I'd never heard him say it I never would have thought it.  That makes me feel amazing.  I already have no doubt of my Heavenly Father's love for me.  I see it manifested constantly.  But when I think of President Monson, a prophet of God, who speaks face to face with Him it's amazing to think of that relationship so similar in feelings to my relationship with Him.  How fortunate we are.  This is my realization.  I've struggled with heartbreak and sometimes desperation over a son who's chosen not to have anything to do with the gospel.  I remember thinking at one time that if someone like President Monson could petition the Lord for shepherds on my son's behalf, for experiences that would help his heart to be softened, and to remember what it felt like to have the spirit, to remember his testimony and the overwhelming amount of love and friendships he had in the church, that it would be better than just my own pleadings.  I was wrong.  My Heavenly Father is just as close to me as to President Monson.  My pleadings are listened to.  I may not see him face to face when I talk to him but I do feel his presence.  I know I'm being heard and listened to.  Often I'm comforted and loved and taught.  I have just as much right to personal revelation as the prophet does.  How cool is that!  When that closeness isn't there, it's only me that's not feeling it.  He still is.

Another thought I've had is that Elder Ballard is real.  He's very much like us.  I guess if we really think about it we can gather that but listening to him speak really brought that thought home.  I found out he falls asleep in movie theaters (just like me), when he was younger he felt like leaving church when his kids were noisy and he wasn't getting anything out of it anyway (just like I did when the kids were younger), and he forgets things- important things (like I do on a daily basis).  Elder Ballard brought his 17 year old grandson, Trueman, with him.  He's a neat young man preparing for his mission.  Elder Ballard was talking about grandparents being 'memory makers' and he asked Trueman share a favorite memory of his grandfather.  Trueman told about going on the pioneer trek as a family.  He said in Martin's Cove he and a cousin found some glass looking rocks.  Elder Ballard told them of a significance they had with the pioneers.  Trueman couldn't remember what that significance was though and turned to his grandfather to ask.  Everyone witnessed the smallest of headshakes left and right and that ever so slight widening of the eyes that told Trueman, 'You're on your own here, Buddy.'  It was quite a funny moment.  Trueman turned back to the mic and let everyone know that what he remembered most was that Elder Ballard had told them how important those rocks were that he evidently couldn't remember any longer.  What a sweet relationship they had.  As Trueman spoke his grandfather's arm was lovingly around him.  I loved seeing Elder Ballard so real and down to earth.

I had a great privilege after the stake conference.  I know it sounds silly and small but I got to set Elder Ballard's table.  CG is the wife of our stake president and had the HUGE job of feeding the visitors.  Think about that, for just a moment.  She had to cook dinner while stake conference was in session.  As women we want everything so perfect for anyone we entertain.  When I entertain it takes me hours to get everything just the way I want it.  I'm usually rushing up until the moment my guests come.  I can't imagine spending the two hours prior to my "dinner party" sitting and not cooking, cleaning, arranging, etc.   I was in the choir seats so I was able to see as she sat there, listening to the messages and feeling the spirit, while the dinner cooked out of her sight.  As I think about it I get a glimpse of Mary (the sister of Martha and Lazarus) who had many tasks but chose the better part.  I know it probably was made easier because she'd planned before hand.  She was VERY organized!  Which made my job easy.  Place settings were ready to be set on the table, plates and chargers together, napkins already folded etc.  Everything was beautiful.  I was blessed to have a small roll in it.  Now I can say I've served an apostle of God, even if it was just a small little thing it feels very big.

Dallin H. Oaks

Two weeks prior to our conference Elder Dallin H. Oaks was at the conference in my dads and brothers stake.  After it was over my brother, Jared, took his three little girls up to meet him.  As he got there Elder Oaks had started to walk away.  Jared called, "Elder Oaks, would it be okay if my girls met you? "  Rather than just giving a quick hand shake Elder Oaks sat down on the pew and gathered my little angel nieces into his arms and loved them.  I am so touched by this showing of love it brings tears to my eyes.  Then Jared shook his hand and said, "I've actually met you a couple times."  Elder Oaks asked when.  Jared told him that when he was a young boy he was able to sit up front in the old tabernacle a couple times with our mom who was sometimes in a wheelchair.  Elder Oaks asked, "Who was your mother?"  Jared replied, "Marcia Anderson."  Elder Oaks said, "I remember your mom!"  Again, tears reach my eyes.  If an apostle of God can remember my mom from more than 10 years ago from just a couple meetings then surely the Lord remembers each of us!  Nothing of new news but of such great importance.  I love these reminders.

Families CAN be together forever...it's up to us.

In an effort to help my girls gain a love for the scriptures, each Tuesday and Thursday morning after our family scripture study I tell them a story from the scriptures and ask them a question or two about their feelings of the person we talk about or the events that take place.  I'd had a feeling that reading scriptures as a family and them on their own wasn't quite enough.  For a couple of them they've just started and are still struggling to understand what they're reading.  I'm thrilled with their obedience and enthusiasm but I really want them to have a great understanding and love of what they're reading.  There are amazing stories!  I'm sure that each of my girls have someone from the scriptures they can (or will eventually) relate to.  I think that's when that real love comes.  When they realize that the people in the scriptures were like them- PEOPLE, with problems and trials just like us, who don't always know what to do about the issues at hand but have a guide in the Lord and our church leaders.  In the successful stories in the scriptures there is a trend that when we turn to the Lord, he walks us through our struggles and everything ends up for the best- Heavenly Fathers best for us that is, which is far better than anything we could create for ourselves.

A couple months ago I taught them of Hannah.  I've thought a lot about Hannah since then.  I absolutely LOVE her!  I've wondered if my mom related to her?  My mom passed away about 10 years ago so I'm not able to ask.  Hannah was a righteous woman who, like many women in the Old Testament, was barren.  She wanted a child with all her heart.  She watched Pininnah, the other wife of her husband, have children and was then ridiculed by this woman for not having any.  There was so much pressure then to have a son- each person hoping the Savior would come through their line.  Add that to wanting to please your husband as well as the natural yearning of a woman to nurture and love a precious child of their own.

My beautiful mother

My mom had a terrible time carrying children.  Because of an extra uterus she was able to carry a child in one uterus and while pregnant with that child, get pregnant in the other uterus as well.  She was already two months pregnant with a little boy when I was conceived.  Unfortunately, she usually got pregnant in her right uterus but was rarely able to carry a baby full term in it, when she did they didn't live.  The consequences?  5 still births, 11 miscarriages, 1 absorbed pregnancy and 4 children that lived.  I was the oldest living child.  6 of the miscarriages happened before I was ever born.  I know that like Hannah, my mom yearned for a child of her own.  I know she spent a significant amount of time on her knees asking the Lord to help her body take care of the life inside of her rather than fight against it.


Hannah was ridiculed and teased by Peninnah which hurt her terribly.  Interestingly, she didn't go to her husband, who was a righteous man that loved her deeply, with her problems.  She went to temple and cried in anguish to the Lord.  I know my mom was somewhat ridiculed for her choice to continue trying to have children.  I remember a time when someone had made a comment about it being her own fault for getting pregnant knowing she'd have problems.  I could see pain in her eyes.  I never heard her talk badly about this person.  There was a time later in life, after her child bearing years were over, my own little family moved up the street from her.  Our next door neighbor came to meet me and gave me the "lowdown" on the ward.  She said there is a lady down the street who she avoided all the time because she'd ask for rides and was a big inconvenience, often faking illness.  This woman was talking about my mom, not realizing we were related.  I kindly let her know who I was and that my mom's brain tumor and health problems were anything but pretend.  I know my mom felt certain peoples judgments but was always kind in return.  I know she went to the Lord with her concerns.  I picture my own mother going to the temple like Hannah did.  I picture her doing this when her body betrayed her heart and fought the precious lives inside her and I picture this when she'd lose yet another child.  I remember her going to the temple for answers, for peace, to be closer to Heavenly Father when she talked to him in prayer.

For This Child I Prayed by Elspeth Young

On the night Hannah cried to the Lord with all her heart she made a promise to him.  If she could be given a son she would give him back to the Lord.  I'm amazed at this.  This is the thing she wants more than anything.  She didn't promise to bring her son up righteously, she offered back the very thing she was asking for.  And it was a life condition.  In other words, she offered to give him to the Lord, for the entirety of his mortal life, not for a certain time period.   Hannah was granted her deepest desire and Samuel was born.  True to her word, as soon as he was weened she took him to the temple to live, learn and serve the Lord for all his days.  Hannah said that she lent Samuel to the Lord.  I think of that in relation to my mom and the children she didn't have on this earth.  In a way she was lending them to the Lord.

The same must be so for people who lose children to death after birth as well.  I know people who've lost children at young ages.  In each case I'm amazed at the strength they must have to get through such a trying time.  They truly suffer.  I have no doubt they come out stronger than before, and probably stronger than they'd imagined possible.  They too remind me of Hannah.  If they are righteous then in a sense they too are lending them to the Lord.  The knowledge that there will be a time when they are reunited makes it much easier to live with this type of loss.

This thought made me think about those parents who don't have this knowledge or understanding, or those parents who don't want to listen.  Our Heavenly Father made a way for families to be together after this life and forever.  Some of us choose to follow the guidelines in order to obtain this blessing.  Others choose not to.  I found an article from the November 1999 issue of the Liahona by Jay E. Christensen of the seventy.  He said, "When serving as a mission president, I met a couple who were grief-stricken over the death of their infant son. The young couple had gone to other denominations for help and answers but found that their doctrines brought little comfort. Also, their limited family funds could not cover the costs for a funeral service in their church; therefore, we assisted them with the funeral and burial of their son.

The missionaries began the discussions and watched in the parents’ countenances the transformation occurring in their hearts. Divine doctrines from the Book of Mormon began to dispel the sorrow and sadness from the loss of their little one.

The words of Abinadi comforted them: “Little children … have eternal life” (Mosiah 15:25). They learned that eternal life is God’s kind of life, to live forever as families in God’s presence. It is the greatest gift He has given to us (see D&C 14:7). Furthermore, they were taught that little children cannot sin, for they are blameless (see Mosiah 3:16, 21; D&C 29:46–47) and need not make the covenants with Christ their parents do (see Mosiah 6:2).

The infant the couple lost has the promise of eternal life. To enjoy the same kind of life their child will enjoy, the parents need to repent, become like their little one, and make covenants with God, beginning with baptism by immersion by one who holds priesthood authority, followed by confirmation as members of The Church of Jesus Christ of Latter-day Saints and bestowal of the Holy Ghost.

For my mom, this was incentive.  She so wanted to be with these children she lost, and those of us that lived, that she was determined to live the way she needed to be with us again.  I'm sure Hannah had a knowledge that through righteous living (on both of their parts) she could be with Samuel again.  Maybe this knowledge made it easier for her to not be with him as much during this earthly life.  After all, she must have had an inkling of this which is why she said she had loaned him to the Lord, inferring that she'd get him back after their mortal existence.

What if Hannah, or my mom would've let their guard down after these experiences?  What if they'd forgotten the Lord?  What if they only remembered him when it was convenient?  What if they were nice to people but didn't follow all the teachings of the Lord?  Is that good enough?  A baby or child is pure.  Can purity be with impurity?  What is the limit of impurity that can be with purity?  Jesus Christ suffered and atoned for our sins- he now has the right to free us of our sins and he will if we do our part and repent, make amends and quit doing those things which are impure.  There are also promises which must be made and kept through baptism and other ordinances.  The beauty of this is that through scripture and prophets we have the know-how to be with our families again after this life.  Will we achieve what is needed in order to get there?  It's up to us.  We've been told that no unclean thing can dwell in the presence of the Lord.  If these sweet children are with the Lord then where does that leave us?  Needing to do those things which the Lord taught us.

I'm amazed at how many people try to make up their own rules thinking they count.  I remember a taking a humanities class.  The professor said that for those of us who attended every class and handed in every assignment on time we would get no lower than a C+, no matter what the test scores and assignment grades were.  He was the teacher, the boss.  He determined how the scores would effect the grades.  There was a young man I got to know in my study group that showed up to class most of the time but not all the time.  He attended our study group consistently (I think because it was mostly girls) and took us girls out on dates to the "community events" that were part of the assignments.  He frequently missed the labs and I'm sure his tests suffered for that since it's where we got to know the different art work and classical songs.   When it came time for grades he earned something lower than the C+ (I don't recall what the letter grade was).  He was very upset.  He went to the professor and demanded the C+.  He was told that since he didn't attend every class period he had not met the requirements to earn that C+.  This boy felt he still deserved it because he went to a study group which was above and beyond the requirements.  Evidently the professor explained to him that going to the study group was great but not part of the deal in order to get the C+.  The boy was stuck with the letter grade he earned.  I remember him telling me how unfair it was, how the teacher could've made an exception but chose not to.  He felt he was entitled to the grade because he met his own standards.  The rules are set forth, if they are met the extra blessing is given, if they aren't the extra blessing is not given.  President Ezra Taft Benson said, "You are free to choose — but you are not free to alter the results of those choices.”  If God was to go back on this then he would cease to be God, not following his own laws, therefore becoming imperfect.


Just as Hannah and my mom loved their children our Heavenly Father loves us.  Because he wants us to return to him and because he wants us to be with our spouses, children and families again he has given us the steps we must follow.  He hasn't left us in the dark.  Families CAN be together.  It's up to us to do what's required so that we can obtain that wonderful, remarkable blessing.